Suva, Fiji – Friday 10 April 2026: Holiday Inn Suva has introduced the first hotel self-service check-in and check-out kiosk in Fiji, marking a step forward in how guest arrivals and departures are managed within the local hospitality sector.
The new kiosk provides guests with an optional, streamlined way to complete key check-in and check-out steps digitally. Traditional front desk services remain fully available, ensuring guests can choose the experience that best suits their needs.
Designed to improve efficiency, particularly during peak periods, the kiosk enables faster processing while maintaining the hotel’s service standards. The system operates on a cashless basis and accepts local and international credit cards, including Visa and Mastercard, with alternative payment options still available through the front office.
The introduction reflects broader shifts in traveller expectations, with increasing demand for convenience, speed and flexibility, alongside consistent and reliable service. For Holiday Inn Suva, the initiative aligns with the brand’s continued focus on delivering accessible and welcoming stays that adapt to evolving travel behaviours.
“Across IHG Hotels and Resorts, we are focused on introducing technology that responds to how guests travel today, while reinforcing the importance of human connection at every stage of the stay,” said Lachlan Walker, Regional General Manager, Fiji and Pacific, IHG Hotels and Resorts. “The introduction of a self-service kiosk at Holiday Inn Suva reflects this approach. Led by Akshay Chand in collaboration with the hotel team, the project demonstrates how practical innovation can enhance flexibility and efficiency for guests, while enabling our colleagues to focus more time on delivering meaningful and personalised hospitality.”
The project was led by Akshay Chand, Portfolio Director of Information Technology, who was recognised with the Rising Star Award at the 2025 ANZ Fiji Excellence in Tourism Awards for his contribution to innovation within the sector.
General Manager Mohammed Feroz said the initiative reflects both changing guest expectations and the brand’s long-standing focus on simplicity and reliability.
“Holiday Inn has always been about making travel feel straightforward, welcoming and dependable for our guests. As travel habits continue to evolve, guests increasingly value speed and choice, particularly at arrival and departure. The new self-service kiosk allows us to respond to those expectations, while staying true to the Holiday Inn promise of friendly, approachable service delivered by our team.”
The self-service kiosk is now available in the hotel lobby and complements existing arrival and departure services as part of Holiday Inn Suva’s ongoing investment in guest-focused innovation.
