Care Fiji Commitment

Care Fiji Commitment

The Care Fiji Commitment was launched by Tourism Fiji on 15 October 2020 and was developed to be a destination-wide assurance that Fiji is ready to welcome travellers to its shores in a post COVID-19 world.

It is Fiji’s commitment to traveller safety: a programme developed to include enhanced standards of safety, health protocols and measures so that Fiji can safely welcome back international visitors.

By committing to the programme, businesses follow key steps to ensure they have a COVID Action Plan in place and staff are trained in COVID mitigation best practice.

FHTA recommends that you do the following to ensure your business, your staff, your guests and therefore our communities remain safe:

DownloadThe Care Fiji Commitment – Industry Guide (Tourism Fiji)

This is a step-by-step guide compiled by Tourism Fiji illustrating the Care Fiji Commitment (CFC) and the necessary pathways of the programme. It outlines the six main steps to becoming a CFC-accredited business.

For queries or clarifications – contact James Pridgeon, Tourism Fiji

For details on what these safe Guidelines are and how you can incorporate these into your Standard Operating Procedures:

DownloadMinimum COVID-safe Guidelines and Recommended Standard Operating Procedures (Fiji Hotel and Tourism Association)

This document has been crafted to provide the guidance and tools for industry to develop Standard Operating Procedures (SOPs) that comply with the standards required for COVID-19 Safe operations and achieve compliance with the Care Fiji Commitment. You are encouraged to use this document to develop your own SOPs in consultation with your workers, then share it with them. You may need to update the plan in the future, as restrictions and advice changes.

Also included is the FHTA COVID-19 Compliance Checklist to ensure that you have taken all the necessary steps to keeping everyone safe in your business environment.

For queries or clarifications – contact Litia Mario, FHTA

The CFC and the Minimum COVID-safe Guidelines have been developed in reference to the Fijian COVID Safe Economic Recovery Framework and Ministry of Tourism’s Guidelines.

DownloadFijian COVID Safe Economic Recovery Framework or Fijian Tourism Industry Guidelines (Ministry of Commerce, Trade, Tourism & Transport)

Registration is open for all tourism businesses in Fiji. If you would like to adopt the Care Fiji Commitment, expressions of interest are HERE.

If you missed out on the Tourism Fiji CFC webinar held on 20 October 2020, you can still watch a recording here and register your interest in the programme by filling in the expression of interest at

Fiji Immigration: Information on International Travel – COVID-19


• Fiji has established a safe “blue lanes”, open to those yachts and pleasure craft sailing to Fiji. Any boat coming to Fiji will be carefully considered on a case-by-case basis. The only port of entry will be Port Denarau Marina. If this pilot project and if successful, extending blue lanes to other ports and marinas will be considered.

• Those eligible to sail to Fiji fall under two categories, both of which will require them to be tested in another country before departing.

• If their journey to Fiji will take 14 days or longer uninterrupted at sea, once they dock in Fiji and show proof of a negative test result, everyone on board will be screened by the Ministry of Health for symptoms. If they’re deemed to be healthy, their yacht will be allowed to freely visit other ports throughout Fiji.

• Alternatively, those with a journey at sea shorter than 14 days will be required to make up the difference in quarantine once they dock in Fiji at their own cost. So, say they spend eight days alone at sea –– they will then be required to pay for six days of quarantine in Fiji, after which they can be cleared by a negative test result, also at their own cost.

• Cruise ships are still strictly banned.

• From, Monday, the 22nd of June, Fijian citizens and Fiji residents in Australia and New Zealand will be permitted to travel to Fiji only after passing through a net of new safety measures.

• These are the options for returning residents and citizens:

• A health certificate from hospital or health facility recognised by MHMS in their respective country stating that he or she quarantined in Australia or New Zealand for 14 days immediately before departure from Australia or New Zealand

• Proof of a negative COVID test result within 72 hours of their departure for Fiji.

• If you haven’t done your quarantine in Australia or New Zealand but have been tested, you can present a negative COVID-test result within 72 hours of travel and, on arrival to Fiji spend 14 days in a government-designated quarantine centre. You can then go straight home if you are symptom-free.

• Mandatory: If you’re a returning Fijian citizen or Fiji resident, and regardless of whether you arrive by air or sea, you must download the careFIJI App to enter the country. If you don’t have a smartphone, you can buy one upon landing at Nadi Airport for as little as $100. If you come to Fiji, bring a smartphone or buy a smartphone and download careFIJI.

• As Fiji returns to a “new normal”, there will be a focus on rekindling Fiji’s vital film and television industry. Again, this will be done in a completely safe and controlled manner. Cast and crew won’t even be allowed to board their plane without proof of a negative COVID-19 test and will be screened for symptoms both before boarding and upon landing. They’ll then be entered into government-designated quarantine, whether that’s a pre-approved hotel or a remote isolated island, for the mandatory 14-day period. Absolutely all quarantine and testing costs will be borne by the production company.

  • Expatriate Employees who have been issued 03 months extension of work permits will be eligible to apply for another extension not exceeding 31.12.2020. The requirements are as follows:
    • a. Letter of request from the company,
    • b. Passport Bio data copy [certified],
    • c. Revised contract to suit the company’s need, and
    • d. Fee of $632.00 dependents to pay additional issue fees.

• Furthermore, seeing the current pandemic and uncertainties, if company’s intend to employ the same foreign nationals for longer period may do so but they need to meet all the requirements as per the Departments new checklist.

Source: Fiji Immigration

Other Resources: Fiji COVID-19 Border Control Measures

Fiji Dive Emergency Notes

Please be advised that the Fiji Hotel and Tourism Association (FHTA) has made the latest Fiji Dive Emergency Notes available for your reference here.

FHTA recommends that spare copies are printed and placed in plastic clear view sleeves and posted on staff notice boards, dive shop, front office and receptionist offices for ease of reference in an emergency.

Kindly note that personnel and phone numbers change at any time, FHTA will try to ensure that the most up to date information is available at all times. However, it is your responsibility to check with the relevant emergency departments should this change.

PADI: Dive Best Practices to Reduce COVID-19 Transmission Risk

PADI: Dive Best Practices to Reduce COVID-19 Transmission Risk

PADI, May 2020 – As the most sought-after dive professionals in the world, PADI Dive Centers, Resorts and Dive Boats are readying their operations to carefully resume diving, training and business operations while responsibly reducing COVID-19 transmission risk and giving the health and safety of their staff and clients top priority.

Though no business can guarantee zero risk, implementing a proactive policy to manage and reduce the threat of COVID-19, and implementing it consistently, is key to reducing the risk of spreading this disease. Providing staff training on your COVID disinfection and risk reduction procedures both assures them that you take health and safety seriously, and demonstrates that you expect deliberate attention to it. Communicating your policy to your customers assures them of your interest in protecting their safety and develops confidence in returning to diving with your operation.

Most dive operators find that with a little forethought and a few resources, they can make COVID-19 risk reduction part of their normal business practices without a significant burden.

Use the following resources to get started, or to cross check what you already have in place…read more


Tourism Fiji Releases COVID-19 Factsheet

Tourism Fiji Releases COVID-19 Factsheet

Tourism Fiji has collaborated with the Fijian Ministry of Health & Medical Services to release a COVID-19 Factsheet today.

It contains important information about the symptoms of COVID-19, its transmission risks and recommended hygienic prevention advice. To peruse or download the factsheet, CLICK HERE.

The Ministry of Health & Medical Services is continuously monitoring the developing situation and will continue to provide updates regularly to the public.

Emergency & Rescue Services

Updated : January 2020

For any business/property managers, dealing with an emergency situation can be unexpected.

But when one does arise, you need to be able to handle it in a quick and orderly fashion. Knowing who you need to contact can help you effectively manage a stressful and otherwise fatal scenario.

That is why the Fiji Hotel and Tourism Association (FHTA) is listing below the local ICE (In Case of Emergency) contact information which are crucial in times of these unexpected situations. Read more

Importations of Telecommunication Equipments

Importations of Telecommunication Equipments

In Pursuant to Section 55 (4) of the Telecommunications Promulgation 2008; “A person who intends to import any telecommunication equipment or apparatus including radio transmitting devices, other than equipment exempted by regulations, shall obtain an import permit from the authority”.

Under the requirements of the above mentioned legislation, for a person who intends to import telecommunications equipment shall obtain an Import Permit from the Telecommunications Authority of Fiji (TAF).

To be safe for all parties, it is therefore prudent to abide by the current legislation, and it is advisable for applicants to apply for an import permit in advance, as and when the shipment is ready to be shipped from overseas, this service also offers government revenue and satisfies our stakeholders on their permit application needs.

Importations of telecommunication equipments into the country shall require an Import Permit. This process ensures that equipments imported into the country comply with the technical rules and standards enforced by the TAF. Monitoring of imported telecommunications equipment ensures that Fiji is not a dumping ground for non standard compliance manufactured equipments.


The requirements provided below are mandatory and must be fulfilled prior to the issuance of import permit(s) for importation of mobiles and radio communication devices to be type approved in Fiji.

1.      Reception of import permit application which contains;

a.      All technical documentations and invoices of equipment(s) in soft or hard copy.

b.      To enable TAF to issue an import permit, we require provision of brand, model and serial numbers for all mobile phones and radio communication(s) devices for assessment before an import permit can be issued.

2.      Application fee of FJ$10.90 per model /type approval is paid.

3.      An import permit fee is levied on all telecommunication and radio communication equipment imported into Fijii. A fee applies to each model assessed for type approval in respect of the telecommunication promulgation 2008 and the telecommunication (Amendments) Regulation 2008.

4.      A fee is charged on each equipment assessment that TAF undertakes in response to an application request. This applies to each model assessed and for which a type approval is issued. That fee is $10.90 irrespective of the number of individual handsets associated with that model. As such, a fee is charged on the different types of equipment (models) provided for processing. This is outlined on “section29” of the telecommunication (amendments) regulation 2008 (License fee schedule), “for a single request to import radio communication”.

5.      Lead time for such approval is 1 to 2 days.

6.      Payment can be done at:

a.  All Post Fiji outlets using TMO (Telegraphic Money Order) to: GOVERNMENT BUILDING POST OFFICE ONLY.
After sending the money please fax the TMO receipt and the filled Application form to fax number +679 3310110 or email the scanned TMO receipt and filled Application form to

b.  TAF office located at Level 1, 76 Gordon Street, Suva. Fiji.

        7.     Online payments are accepted.

8.     The import permit(s) can be faxed upon request or collected from TAF office.

Attached: Application Form for Import Permit

Source: Telecommunications Authority of Fiji

Useful Links

Below is a list of useful links and contacts to Government departments, national bodies, Embassies and High Commissions, etc for future reference. Just click on the listing name you wish to visit to access their website;

Government Portal – Ministers & Institution contacts

Fiji Immigration:

Fiji Bureau of Statistics (FBoS) – Tourism Arrivals

Fiji Revenue & Customs Services (FRCS) – Online portal & Tax information

Industry Licenses:

Maritime & Safety Authority of Fiji (MSAF) – Regulations, Courses, Officials contacts

National Occupational Health & Safety Services (OHS): – Contacts, Labour Laws, Forms

Fiji Meteorological Services

Fiji Police Force – Force Directory


High Commissions/Embassies:



  • EIA Guidelines for Coastal Tourism Development in PIC’s & Territories : view HERE
  • Economic Impact Assessment on Fiji’s Yachting Industry : view HERE