Marriott International Resorts 18 September 2020
Fiji Marriott Resort Momi Bay together with the Westin Denarau Island Resort & Spa concluded International Housekeeping week with a combined team barbeque at the Coco Palms together with the leadership team from the Marriott Resort Momi Bay. The International Housekeeping Week brought together teams from both Westin Denarau Island Resort & Spa and Fiji Marriott Resort Momi Bay to celebrate and thank associates for their hard work and efforts in ensuring the comfort, well-being, and expectations of our guests with utmost care. Housekeeping associates have always been essential to each hotels’ operation and play an integral part in its success.
The weeklong celebration started on Monday at the Denarau complex with an acknowledgement message from Multi-Property Vice President, Fiji & Samoa – Marriott International and General Manager – Sheraton & Westin Resorts, Fiji, Neeraj Chadha just before the cake cutting and officiating the weeklong celebration. Housekeeping associates were treated with mini massage by therapists from Heavenly Spa by Westin.
“I acknowledge the difference each one of you makes every day to ensure our guests have the best possible experience whilst staying with us” commented Neeraj Chadha, Multi-Property Vice President, Fiji & Samoa – Marriott International and General Manager – Sheraton & Westin Resorts, Fiji. “I am amazed to see how resilient you all have been during this unprecedented phase and taken on additional responsibilities to seamlessly support Marriott International’s Commitment to Cleanliness implementations. Marriott International strives to be a leader to ensure the utmost safety and wellbeing of its associates and guests”
Housekeeping associates at the Fiji Marriott Resort Momi Bay were hosted an afternoon tea by Director of Room, Bekki Ridge and General Manager, Silvano Dressino. Management team expresses gratuity towards the team highlighting continued support since pre-opening in April 2017 until to date.
General Manager of Fiji Marriott Resort Momi Bay comments: “I thank each associate who had shown dedication towards creating the memorable experiences to all our guests. Despite the current pandemic situation, we continue to receive applause and words of thanks from guests for the excellent support and service our associates had contributed.”
The weeklong event program included a friendly match on Tuesday at Denarau between the Executive Committee Team versus the Housekeeping Team. The participants also raced to show off their bed-making skills within five minutes and trolley relay. The activities had been thoroughly enjoyed by each associate and management team.
“On behalf of the Executive Committee Team and Managers, I wish you all an exciting International Housekeeping Week and Commitment to Clean Day. This week is not only about our Housekeeping Team but about each and every one of us as a commitment to clean is all of our pride and responsibility,” stated Farrah Shazleen, Director of Human Resources for the five Marriott International Fiji properties, in an email earlier this week. “Our journey this year has been tough and demanding. I draw inspiration from how you all have managed to seamlessly adapt to the new normal by going through a rigorous nine modules of Commitment to Clean training and implementing that training on the ground so meticulously.”
Makereta Naiyadrua started her journey with Marriott International (then Starwood Hotels) in 1999. Makereta rose through the ranks to now Public Area Supervisor. Originally from Bua in Vanua Levu, the mother of two is passionate about cleanliness and is leading the Commitment to Cleanliness Program in Public Areas at the hotel. Inspired by her leader, Assistant Manager Housekeeping, Sereana Dyer, Makereta was overwhelmed with emotions today as the weeklong appreciation celebration came to an end.
“I would like to thank Marriott International for providing a great platform to grow in both personally and professionally. Being recognized for what we do every day really makes an impact and continues to drive us, be focused and give it our best” said an emotional Makareta Naiyadrua “Always do service from the heart and cleanliness is everyone’s business.”
Kasanita Lewadawai shared similar sentiments and joined Marriott International (then Starwood Hotels) in 2003 as a Guest Room Attendant. As a Housekeeping Floor Supervisor, she takes great pride in her role and responsibilities to ensure guests can be confident of their health and wellbeing whilst at the property. Mother of two and from Moala Village in Nadi, Kasanita can be seen with a huge warm Bula smile supporting her fellow associates.
This year, in the wake of COVID-19, housekeeping teams have been essential to helping hotels operate in this global pandemic. International Housekeeping Week is an opportunity to show appreciation for what housekeeping associates are doing for each other and for each guest, every day.