Fiji Times – Wednesday 26th April 2017.
AS the service industry is a dynamic entity, people performance and good customer service, it is vital that the change management strategy embodies these principles.
And while the industry is fundamentally about continuous productivity, change management would also ensure that the change process was feasible and simply desirable.
The remarks were made by University of the South Pacific head of the School of Tourism and Hospitality Professor Marcus Stephenson while speaking during a seminar attended by representatives from public and private sector companies in Honiara, Solomon Islands. Read more…
