eHotelier 6 May 2021 – If you aren’t suffering from ‘Zoom fatigue’ by now then consider yourself lucky. The increased cognitive strain of looking at people while also trying to figure out what each is saying can be exhausting. This is doubly true for hoteliers who work in an industry notorious for its meetings upon meetings.
The sorry news is that Zoom, Google Meets and Microsoft Teams are here to stay. Yes, we crave to meet in person, but the efficiencies of videoconferencing (that is, cost savings) make them too good to disregard. Acknowledging this, it’s time to reflect on how we can improve our communication skills via this medium so that team members remain as productive as possible.
As we are in the hotel industry, we should aim to inject a sense of traditional hospitality into videoconferencing. This will work to boost spirits while also reinforcing a proper sense of attentiveness necessary for when your teams will interact with guests onsite.
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Fiji Hotel and Tourism Association
The Voice of the Industry
