The Fiji Times, 17 April – UNITED Airlines said on Friday it was changing its policy on booking its own flight crews onto its planes after a man was dragged off an overbooked flight to make way for a United employee on Sunday, video of which went viral and made the airline the target of global criticism and ridicule.
The airline, owned by United Continental Holdings Inc, said it would make sure crews travelling on their aircraft are booked into seats at least 60 minutes before departure.
It said the new policy would ensure that a situation in which a passenger is forcibly removed from a plane does not occur again. United said the change was an initial step as it reviewed policies in order to “deliver the best customer experience”. Read more…
