NZ Herald Tuesday 11 April 2017 Air New Zealand has been recognised in TripAdvisor’s inaugural Travellers’ Choice Awards for airlines, coming in fifth overall and named runner up in the Asia-Pacific region behind commercial partner Singapore Airlines.
Air New Zealand has also been awarded best premium economy class.
Top overall airline is Emirates, which flies to this country with five daily services.
The awards are determined by the quantity and quality of TripAdvisor traveller reviews and ratings submitted over a 12-month period.
Air New Zealand’s general manager of customer experience Anita Hawthorne said the accolades reflected the airline’s commitment to delivering an outstanding experience on the 15 million customer journeys on the airline every year.
“Listening to customer feedback has helped us make strides to improving our customer experience – including significant investment in new technologies, innovative inflight products and aircraft interiors, and our new and refreshed lounge spaces,” she said. Read more…
